Ordering / delivery info / pricing / returns / other age restrictions
Due to UK licensing laws, we cannot sell alcohol to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old. The recipient must also be over 18 years of age. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products. Once the products have been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility.
Ordering & delivery info
Orders are shipped via DHL or Menzies via their 48 hour delivery service. Delivery to mainland UK will normally take 2-3 working days. For deliveries to more remote areas, delivery can take up to 5 working days. If you need a faster delivery then get in touch with us and we will let you know what we can do to help you out. Orders are processed and shipped from Monday to Thursday from 9am to 3pm. Orders made on Fridays or at the weekend will be processed the following Monday. Delivery times are Monday to Friday, between 8.00am and 6.00pm. If you are not in when the courier attempts to deliver, a card will be left informing you that an attempted delivery had been made. If you do not contact the courier company, a second attempt will be made. Alternatively, you may authorise the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot. IMPORTANT NOTE: if a request is made for beer to be left unattended we cannot be held responsible if the beer goes missing after the courier has delivered it. If there is no contact after the second missed delivery, the beer will be returned to us and we will credit your account, less the delivery charges incurred.
Scotland, Scottish Islands, England, and Wales Up to 16 bottles - £10.00. Please email us at email@example.com or call us on +44(0)1381 600 440 for details of these delivery costs.
Pricing and payment
All prices are quoted in pounds sterling, and may be per item or bottle or per case, as marked. The prices include UK duty and VAT at a rate of 20%, unless otherwise clearly stated. Any delivery charges are additional to the unit price quoted. VAT and charges for online orders outside of the UK We accept payment by Visa Debit, Visa Electron, MasterCard Credit and MasterCard Debit. In the case of payment by bank transfer or cheque, the order(s) will only be shipped when cleared funds have been received into our bank account. We reserve the right to terminate any special offer at any time, without notice.
All orders received by us are shipped subject to availability. In the unfortunate event that we have run out of a particular beer, we will contact you to discuss delivery or refund options. You may choose to have your money refunded instead of receiving a substitute. If you have any concerns, please email us at firstname.lastname@example.org
returns, refunds and cancellation policy returns / refunds
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 7 days of the purchase. If no replacement is available, please see our standard returns policy below. Standard Returns Policy: If goods are to be returned to Cromarty Brewing Co, they must be returned in their original packaging, within 7 days of purchase. You will be refunded in full for the order, excluding all delivery charges incurred, once the goods are received back into our warehouse. Please note that, the costs of returning goods to us shall be borne by you. If there is a problem with your order you must inform the Cromarty Brewing Co within 7 days of receipt of the order, Cromarty Brewing Co accept no liability for issues with orders received and unchecked outside of this period. If you wish to cancel your order, please contact the brewery by phone immediately. Once the items are shipped there will be a charge for the return of the cancelled order to us. BREAKAGES In the unlikely event that there are any breakages, the courier will need to collect the item/s in question. If breakages do occur, all that we ask is that you let us know within 24 hours of the courier delivering the beer to you. We will then ask you to return (via the courier at our cost) the original package and any other spoilt bottles. We will then credit you for the beer returned or redeliver a replacement (hopefully without any breakages on the second time!). If you have any other concerns, please email us at email@example.com or talk to us on +44(0)1381 600 440. SMALL PRINT We shall not be liable for any delay in delivering your beer if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications or courier service provider in connection with the performance of this Agreement. The images, words and descriptions within the website are for guidance only. Final products may look different to the image shown. Cromarty Brewing Co may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you. The sale of the goods takes place only when the beer is dispatched from our warehouse. Until that time, Cromarty Brewing Co will not be bound to supply the goods or agree the price. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau. You agree and acknowledge that Cromarty Brewing Co owns or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this web site. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner. All persons, individual and corporate, are prohibited from providing hypertext or other links to the Cromarty Brewing Co web site from their own web site or from a third party’s web site, without our prior written consent. Nothing in these Terms and Conditions shall exclude Cromarty Brewing Co from liability for personal injury or death caused by its negligence. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not foreseeable to both parties when the contract was formed;
- loss or damage was not caused by any breach on the part of the supplier
- loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer handling the beer. In particular, we will not be liable for spillages or breakages.
Please note that customer satisfaction is of utmost importance to us. If you have concerns, queries or feedback, please do not hesitate to contact us. Either call us on +44(0)1381 600 440, email us at firstname.lastname@example.org
If you wish to return an item please contact us at the brewery by phone or by email (email@example.com). Please leave a name, contact number and email where we can reach you. Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return. We will issue a full refund or send a replacement on receipt, excluding the original delivery charge unless the reason for return has been our mistake.
Please note: If the goods arrive damaged refuse delivery and contact us. The items will be returned to us and we will send a replacement or offer a refund as soon as possible.
- Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or the wrong goods were sent.
If you wish to cancel your order please contact the brewery by phone immediately. Once the items are shipped there may be a charge for the return of the goods to us.